SAP Cloud for Customer
The Cloud-Based CRM Solution
Are You Ready for the Digital Age? Your Customers Are!
SAP Hybris Cloud for Customer is a cloud-based software solution for Customer Relationship Management (CRM), with which you can offer a seamless customer experience throughout all communication channels: face-to-face, via telephone, online, on social media, or via mobile devices. You can therefore face the rising demands in customer communications. You receive a 360-degree-view of your customers, enabling you to understand their needs at any time. Optimize interaction through real time customer analyses and predictable insights. Via the SAP Cloud for Customer app (for Android, Windows and iOS), sales and service employees can access and manage all necessary data on mobile – even when they’re offline.
Combine the SAP Hybris Solutions Based on Your Requirements
SAP Hybris Cloud for Sales – Intelligent Selling with the Solution for Sales Force Automation
With SAP Hybris Cloud for Sales, you will understand the individual challenges of your customers and enable your sales force to quickly and efficiently negotiate and act. The cloud-based CRM sales software offers you simple access to customer information, real-time analysis, and much more – everywhere at any time, even if you are offline.
Optimized Quote-To-Cash Processes
With the intuitive interface you can quickly retrieve, analyze and manage fundamental objects in sales, such as customers, leads, opportunities, and dates. You can contact your customers in real time, manage your activities and track your efforts, even when you are offline. With SAP Hybris Cloud for Sales, you don’t have to look any further for prices, offers and other details: You simply use the information that gets transmitted to you from the Backoffice in real time and synchronize your quote-to-cash-processes. Increase your productivity through automated distribution of work, notifications, and warning messages. Simultaneously, an efficient transparent information structure strengthens the collaboration.
SAP Hybris Cloud for Service – The Solution for Multichannel Customer Service
Modern contact centers need to adapt quickly and implement new channels to meet customer needs. With SAP Hybris Cloud for Service, you receive a real, multi-channel contact center, which secures the holistic interactions with customers through various communication channels (e-mail, web forms, chat-applications, SMS, telephone or even social media).
Increase the Customer Experience
Push your service to the next level and benefit from a seamless multi-channel qualification: it provides the required transparency in the customer history for tickets or cases, account and product details. This ensures that your service employees always answer the customer through the right channel. Furthermore, SAP ensures that incoming tickets are assigned to the right service employee through defined assignment rules.
Guarantee service quality and customer satisfaction with an integrated knowledge database that shows solution approaches to similar cases.
SAP Hybris Billing – die Lösung für digitale Umsatzverwaltung
SAP Hybris Billing verschafft Ihnen die nötige Agilität und Skalierbarkeit für Veränderungen und Innovationen vielseitiger Geschäftsmodelle, die Aufgrund von Marktanpassungen entstehen. So können Sie überzeugende Kundenerlebnisse bieten, neue Einnahmequellen erschließen und die Auftragsabwicklung straffen. Sowohl B2B- als auch B2C-Unternehmen fällt es so leichter, mit neuen Angebotspaketen und nutzungsabhängigen Tarifen schnell neue Abonnenten zu gewinnen und ihrem Partnernetz überzeugende Beteiligungsmodelle anzubieten. Steigern Sie die Transparenz über den gesamten Prozess – vom Kundenmanagement bis zur Umsatzrealisierung – mit flexiblen, skalierbaren und hochgradig automatisierten Funktionen für die Fakturierung und das Ertragsmanagement.
Reasons for SAP Hybris Cloud for Customer
Transparency with Regard to Customers, the Team and Competition
Combine all processes und results from sales, service and social networking in one CRM system as SaaS (Software as a Service). The dashboard gives a quick overview over all current opportunities, the team performance, the proceeds, and much more. You obtain an all-around visibility of your customers and hence understand their needs.
From a company’s point of view, innovative solutions for predictive analysis are especially valuable. Transform data into knowledge and vague projections into valid decisions. Provide forecast customer analysis in real-time, create competitive advantages, and improve the communication in all channels.
Get Started Swiftly and Cost-Efficiently
With a subscription-based CRM solution from the cloud, you can scale your tasks due to your business demands with type-of-use related license models. You receive customized tools for customer-oriented work, and more efficient processes through the possibility of a complete integration with your ERP system, as well as Microsoft Outlook.
User-Friendly and Platform-Independent
The tile optic of the user interface allows the program to be intuitively operated. The wide range of functions simplifies processes in various departments, like service, sales, and marketing. Functions and processes that are available mobile and offline guarantee the pace. Furthermore, the interface adjusts to the operating system without any additional programming thanks to a mature, responsive design.
Interface Maintenance and Growing Range of Functions
The integration in an existing SAP ERP takes place with the known SAP component process infrastructure. A different possibility to integrate is the tool HCI (Hana Cloud Integration), which is available in the SAP cloud. SAP C4C also run without SAP ERP. With every release, the range of functions of the CRM solution grows.